Suki Mart

10. How can I contact customer support?

If you have any questions or need assistance, you can contact us: Email: sukimartlk@gmail.com Phone: +94-772155168 Our support team will be happy to assist you.

9. What conditions must be met for a warranty exchange?

To qualify for a warranty exchange, the product must be returned with: Original packaging and box All accessories included No physical damage or scratches Original warranty/security sticker intact Products damaged by misuse, liquid, or unauthorized repairs will not be eligible.

8. Who pays the shipping cost for warranty claims?

All delivery or shipping costs related to warranty claims must be paid by the customer. This includes both sending the product to us and receiving the replacement item.

7. What if the product is defective?

If a product has a manufacturing defect and is still within its warranty period, you may request a warranty exchange. Refunds are not provided. Only a replacement product will be issued if the defect is confirmed. To make a warranty claim, contact us with your order number and issue details.

6. Do you accept returns or refunds?

All sales are final. We do not offer refunds, returns, or exchanges for: Ordering the wrong item Changing your mind after purchase No longer needing the product Please make sure to review product details before placing your order.

5. Can I cancel my order after placing it?

Once an order is placed and processed, it cannot be cancelled. Please review your order carefully before completing the checkout process.

4. How long does delivery take?

Estimated delivery times are: Colombo & nearby areas: 1–2 business days Other areas in Sri Lanka: 2–4 business days Delivery times may vary during public holidays or due to courier delays.

3. Do you offer delivery across Sri Lanka?

Yes. We provide island wide delivery across Sri Lanka through trusted courier services. Delivery times may vary depending on your location.

2. How will I know if my order is confirmed?

After placing your order, you will receive an order confirmation via email or phone with your order details. If you do not receive confirmation, please contact us.

1. How do I place an order?

Placing an order is simple: Browse products on our website. Click “Add to Cart” on the item you want. Review your cart and proceed to checkout. Enter your delivery details and confirm the order. Once your order is placed, our team will begin processing it.

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